1. Overall, how would you rate your experience at our office?
Exceeded my expectations
2. Overall, how would you rate your experience at our office?
Comments: Appointments are always on time and the staff is friendly and courteous.
3. Based on your experience, would you recommend us to a family member or friend?
Definitely yes
4. Based on your experience, would you recommend us to a family member or friend?
Comments: I already have!
5. How would you rate how you were treated on the phone?
Exceeded my expectations
6. How would you rate how you were treated on the phone?
Comments: I had to reschedule an appointment, and the receiving end was nothing but patient and understanding. Great customer service!
7. How would you rate how you were treated when you arrived/checked in?
Exceeded my expectations
8. How would you rate how you were treated when you arrived/checked in?
Comments: Every time I went in, the staff greeted me and asked about wedding. They are all very friendly.
9. Did we see you within a reasonable proximity of your appointment time?
Yes
10. Please rate how well we explained your current condition and any recommended treatment.
Exceeded my expectations
11. Did we answer your questions satisfactorily?
Yes
12. Please rate how well we explained proposed treatment costs and financial options.
Exceeded my expectations
13. If treatment was recommended, do you plan on scheduling it with us in the next 30 days?
N/A
14. Have you scheduled your next appointment?
Yes
15. If not, may we call you to schedule?
No
16. Is there anyone you would like to recognize for outstanding or less-than-outstanding service?
I would like to thank Brenda W. for helping me come up with a reasonable payment plan. I am a student with limited income, but we were able to work something out so that I could have the perfect smile for my wedding day. Also, other Brenda is great!
17. Do you have suggestions to help us improve our service?
The only thing that was a bit hard was to schedule appointments that were not during working hours, but I understand that many people book those up because they can only do evenings.
